Support System
HephBot Translate includes a built-in support system with a knowledge base, URL shortener, and staff management tools. This helps server owners and support teams provide better help to their communities.
Knowledge Base
The knowledge base is a collection of support articles written in Markdown. Articles can include text, images, code blocks, tables, and even interactive tools.
Finding Articles
Browse articles at hbtranslate.com/support/article or use the search bar to find what you need. Articles are organized by category and tagged for easy discovery.
Article Categories
- General – General information and FAQs
- Troubleshooting – Step-by-step solutions for common issues
- Setup – Getting started guides
- Billing – Premium and payment questions
- Features – Feature-specific documentation
- Known Issues – Currently tracked problems and workarounds
URL Shortener
Create short, memorable links using hbtranslate.com/s/your-code. Perfect for sharing setup guides, support articles, or any external resources with your community.
Features
- Custom codes – Choose your own short code or let one be generated
- Click tracking – See how many times each link has been used
- QR codes – Auto-generated QR code for each short link
- Expiration dates – Optionally set links to expire
Staff Roles
The support system uses a tiered role system to manage access:
| Role | Access |
|---|---|
| Tier 1 | Support dashboard, view basic articles |
| Tier 2 | Everything in T1 + create and edit articles |
| Tier 3 | Everything in T2 + admin panel access, manage staff, manage all articles |
Staff members are managed from the Admin Panel → Staff Management page. Only T3 and above can add, edit, or remove staff members.
For Server Owners
If you need help with HephBot Translate, check the knowledge base first! If you can't find an answer, join our support server for direct assistance.